Xavier Solid Wood ottoman bench with shoes storage

Due to the high value, weight, and specialized transit requirements of solid wood furniture, we do not offer Cash on Delivery. We accept all major secure payment methods, including Credit/Debit Cards, Net Banking, UPI, and EMI options.

We design our premium pieces to be as home-friendly as possible, but we highly recommend measuring your main entrance, apartment lift, and staircase corridors before ordering. You can find the exact dimensions of each product on its page (please add 2 inches or 5 cms to get the package size).Please note that our delivery partners are responsible for bringing your furniture to your doorstep. If a service lift is not available or the furniture does not fit in the service lift, ground floor delivery is considered final for big units. In case a piece does not fit through your entryway or lift, we cannot accept a return on those grounds. If you have any doubts about a tight corner, please contact our team at 911 933 4115, and we’ll guide you on how to measure accurately!

We offer free shipping across major metros and Tier-1 cities in India. For certain Tier-2, Tier-3, or remote locations, a nominal shipping surcharge may apply based on the bulky nature of solid wood furniture. You can easily verify delivery availability and any applicable charges by contacting us on 911 933 4115.

True craftsmanship takes time! Our standard catalog items are typically dispatched within 7 to 14 business days. For our bespoke, made-to-order, or hand-carved solid wood pieces, it can take between 3 to 5 weeks from the date of order confirmation. We will keep you updated with production timeline and live tracking links at every step of your furniture's journey.🛠️ Category 2: Assembly & Installation

Most of our furniture pieces are ready to use or very easy to assemble, for a seamless experience, complimentary expert assembly is included with every furniture purchase if needed. You just need to drop in a message on 911 933 4115. For safety during transit, some of our solid wood items travel in a semi-knocked-down state. A certified technician will visit your home within 24 to 48 hours of the request raised to assemble and perfectly position your new piece.

While a few of our smaller accent pieces come with a DIY manual and are quite fun to set up, we strongly advise letting our professionals handle the heavy solid wood items. Hardwoods like Sheesham and Teak are heavy and require precise alignment to ensure lifelong structural integrity.

Yes, we take immense pride in using 100% genuine premium hardwoods, primarily Grade-A Indian Rosewood (Sheesham), Acacia (Babool) and Mango. We use substitutes like MDF, ply or veneers at places which do not compromise the structural integrity or appearance of the furniture. Every piece features its own authentic, unique wood grain pattern, making your furniture a one-of-a-kind masterpiece.

Absolutely. Every single piece of wood we use undergoes a rigorous kiln-seasoning process to optimal moisture levels, followed by an advanced eco-friendly anti-termite and anti-borer treatment. We back this up with an official anti-termite warranty so you can enjoy your furniture with absolute peace of mind.

Because we use real, natural solid wood, no two trees are identical. Minor variations in the wood grain, natural knots, and stain absorption are natural characteristics of premium woodwork. Furthermore, professional studio lighting versus your home’s ambient lighting can create a minor 5-10% variance in shade. We assure you these natural nuances only add to the premium character of the piece!💳 Category 4: Taxes, Pricing & Payments

Transparency is core to our values. All prices displayed on our website are entirely inclusive of GST. The price you see on the product page is exactly what you pay—there are absolutely no hidden handling fees or surprise taxes at checkout.

Yes, we want to help you build your dream home without financial stress. We partner with major banks and financial institutions to offer convenient No-Cost EMI options for 3 and 6-month tenures on eligible credit and debit cards, as well as via select cardless EMI portals.

Your furniture is fully insured during transit. In the rare event that a piece arrives damaged, please do not worry. Simply point it out to the delivery team and take a few photos/videos. Share them with our care team at 911 933 4115 within 24 hours of delivery. Depending on the nature of the issue, we will either dispatch a master carpenter to restore it perfectly or initiate a hassle-free replacement. We will try our best to reach an optimum solution.

Because solid wood furniture involves high manufacturing and heavy-freight transit costs, we do not accept "change-of-mind" returns once an item has been safely delivered to your home. We strongly encourage you to review all dimensions, wood finishes, and product details carefully before placing your order.

We stand behind our craftsmanship. Every piece of furniture comes with a comprehensive 5-Year Structural Warranty. This covers any manufacturing defects or termite issues under normal indoor usage.

Yes, we love bringing your unique visions to life! Many of our sofas, dining sets, and beds can be customized with different premium upholstery fabrics or wood polishes (like Smoked Walnut, Dark Walnut, or Ebony finish). For bespoke size alterations, fabric options and wood polish options please click the "Customize This Item" button on the product page or drop us a WhatsApp message at 911 933 4115 to speak directly with our design consultants.